In Demand Management, Jira Software is employed to align organizational capacity with business needs by capturing, evaluating, and prioritizing incoming requests. Customized request forms, workflow design, and automation rules in Jira Software streamline the demand management process. Concurrently, Confluence is utilized for collaborative documentation, offering dedicated pages for detailed demand analysis, meeting notes, and decision records. Integration between Jira Software and Confluence ensures real-time collaboration, traceability, and efficient workflow. This approach creates transparency, facilitates communication, and supports effective decision-making throughout the demand lifecycle.